Case Study

STRATEGY/PERFORMANCE MANAGEMENT SYSTEM

Environment Authority, Sultanate of Oman

innovation-image

Overview

An automated Performance Management System developed for Environment Authority (EA) to manage, execute, and monitor strategic plans across Project Management, Operations Management, and Strategy Management.

Business Need

EA required a centralized system to monitor organizational performance by assigning KPIs, initiatives, risks, projects, and activities to responsible employees and departments. The system also needed to consolidate performance at corporate level and provide real-time visibility of strategic objectives.

Solutions

The system fully automates performance monitoring through configurable workflows, dashboards, reports, reminders, alerts, and integrations with internal systems.

Project Management: Programs, projects, activities, budgets, KPIs, and employee check-ins are managed through approval workflows. The system automatically calculates activity, project, and program performance, applies delay penalties, and compares estimated budgets with actual financial data.

Operation Management: Processes, objectives, KPIs, activities, and sub-activities are created and monitored through approval workflows. Periodic check-ins and external system integrations are used to automatically calculate operational performance, budgets, delays, and KPI achievement.

Strategy Management: The system consolidates Project and Operation Management results to calculate performance at section, department, DG, and overall EA levels based on configured weightages. It also combines EA and external performance to provide the organization's overall strategic performance in real time.

Key Highlights

Dashboards accessible to various users based on Roles & Permissions.
Project Management Module.
Operation Management Module.
Strategy Management Module.
Setting up Activities for the employee in each module.
Employees can add the percentage and feedback of the work they have done.
Approval workflow for each process.
Finance team can assign budget to the activities.
Managers can monitor the activities and performance by employees.
Integration with several internal systems to automatically get the relevant data.
The report of performance of every employee/department/section can be generated.
Accumulated report on overall performance.
Graphical Reports and Charts.

Result

Employee/department/section and overall organization performance can be easily computed.
Improved productivity.
Advance and progress.
Management and employee involvement.
Monitoring and feedback.
Better track of employee performance.
Transparent evaluation process.
Less time Consuming.